Talk to us.

Pricing, migrations, security review, or a bug you can reproduce at 2am. A human on the engineering team reads every one of these.

Send a messageAsk in Discord
iPRESS

At the window

Tell us what you need.

Pricing is agreed before you sign anything — tell us your rough event volume and we come back with a number, not a quote form.

Migrating off Datadog, New Relic, or Sentry? Say so and we will map your instrumentation to OTLP with you.

Pricing
What is this about
No sales sequence. No newsletter.

Other ways through

Pick the right line.

DiscordFastest answer. Roadmap, setup, 2am checkout talk.GitHub issuesBugs and feature requests, in public, with the team.Securitysecurity@tracewayapp.com · coordinated disclosure.DocsSelf-host, OTLP setup, and the agent skills.

When we answer

No ticket black hole.

Cloud customers

Straight to engineering, same business day. Larger plans get a shared Slack channel.

Everyone else

Discord and GitHub are read every day by the people who write the code. Best effort, usually fast.

Security reports

Acknowledged within one business day, fix and disclosure timeline agreed with you.

Or skip the conversation

Start free, talk later.

Self-host takes 90 seconds and needs no call. Cloud has a free tier you can point OTLP at right now.

Start for freeSelf-host