Upgrade windows
New versions land on our side of the wall. Nothing to schedule on yours.
Managed Traceway for teams.
Collector, ClickHouse, Postgres: those are maintenance stops. Cloud is the express. Same map, you get off at the depot we run.
What the depot covers
Six things you stop doing.
Backup jobs
Snapshots and restores are ours to run. You do not own the cron.
Resizing the cluster
Ingest spikes are absorbed at the depot, not at 2am on your pager.
Standing up a yard
No collector, no ClickHouse, no Postgres to provision. Point OTLP and you are on.
Getting locked in
Plain OTLP in, MIT self-host still free. Take the line back whenever you like.
Six pipelines
Traces, exceptions, replay, logs, metrics and AI tracing arrive on one connection.
The fare
No surge. No per-seat.
Two meters: exceptions, and ingested data. HTTP hops and background runs are not on the ticket. We size it to your volume, then stick to that number.
Self-host is still free, full line. Cloud is for teams who don’t want to staff the yard.
Transfers
Paperwork in progress.
We’ll put the letter on the ticket when it exists. Not before.
WAITSOC 2 Type IISecurity, availability, confidentiality. NDA when ready.In progress
WAITISO 27001Information security management. Same rule.In progress
FAQ
Now arriving: answers.
How is the fare calculated?
Per customer. Two allowances: exceptions, and ingested data (logs, traces, spans, metrics, replay). HTTP requests and background task runs never get a surcharge. We agree the number first.
Can I get off at self-host later?
Yes. Same software. We help you export and stand up your own depot. You are not stuck on this line.
Is the open-source map missing stops?
No. Every Cloud feature is on the MIT build. Cloud is convenience, not a gated platform.
Who’s on the radio if it breaks?
Paid Cloud issues go to engineering first. Larger plans get a shared Slack. Self-host uses GitHub and Discord like everyone else.
Last stop
Get off at Cloud.
Point OTLP. Skip compose. Keep the MIT if you want the yard back.